Frequently Asked Questions
- I know who you are. What do you do again?
- What's the difference between the free news material and premium subscriptions?
- How is optionMONSTER different from OptionsHouse?
- You've asked me to register. Why should I?
- Yes, but I'm worried about my privacy and email. What's the deal?
- I am not receiving email alerts. How can I configure my (Yahoo / Outlook / gMail / Hotmail / AOL) account to avoid spam filtering?
- What are the Heat Seeker® and Depth Charge programs?
- How does billing work? What is your refund policy?
- Where can I find a contact number and who can I contact if I have a question?
- Can I email Jon or Pete with a question or comment?
- Can I ask for advice or help?
I know who you are. What do you do again?
optionMONSTER analyzes market activity in real time to help you understand the 'story behind the story.' of the options trades. We pride ourselves on dissecting strategies and implications and provide basic and intermediate options education free of charge, because we believe investing involves many decisions beyond what to buy.
optionMONSTER also has premium subscriptions that give you trade ideas in real time. You can learn more about them here.
What's the difference between the free news material and premium subscriptions?
We sell premium subscriptions like InsideOptions™ and Open Order that are primarily authored by Jon ('DRJ') and Pete Najarian and Fahad Khalid. The difference between the free news and premium subscriptions is that we would not expect anyone to trade on the free news: it's solely for instructional purposes.
The reason to purchase a paid subscription is to improve your chances of outperforming the broader market using options.
How is optionMONSTER different from OptionsHouse?
We love OptionsHouse just like a sister... wait, they are our sister! OptionsHouse is a web-based stock and options trading platform with proprietary trading tools specifically for options traders. All the quotes, charts, and execution are displayed in real-time. Check them out here.
You've asked me to register. Why should I?
Registration provides free and instant access to news, education, and video content. It helps us get to know our audience a little bit better, so we can deliver better services. We don't sell annoying advertising, so we think it's little enough to ask. The request for your soul and first born child will come later...
Yes, but I'm worried about my privacy and email. What's the deal?
We promise to never sell your email address or personal information, not even for money, (but don't tempt us). Occasionally will we send out our own promos to our users, but again, they will be infrequent and usually worth your time.
I am not receiving email alerts. How can I configure my (Yahoo / Outlook / gMail / Hotmail / AOL) account to avoid spam filtering?
Depending upon your email account, you may be receiving our premium service email alerts in a folder other than your inbox. Please read our Suggestions for Avoiding Spam Filters [PDF 98Kb] for step-by-step instructions to configure your email account to receive your alerts in a timely manner.
What are the Heat Seeker® and Depth Charge programs?
Heat Seeker® is our proprietary program for identifying unusual trading activity in call options on every exchange in the US; and with its ability to evaluate up to 1,000,000 quotes/second, nothing gets by us. We have made successful careers of following the trading activity of "smart money" -- bets made by big market players who believe they know tomorrow's news today. The great majority of trading activity described in InsideOptions™ stems from abnormalities identified by the Heat Seeker®.
Depth Charge is the "accomplice" to Heat Seeker®. Depth Charge tracks unusual put option activity. The combination of the two programs allows us to better qualify money-making opportunities on both sides of the market.
How does billing work? What is your refund policy?
We believe that we offer an exceptional service at a fair price, and we back this up with a generous refund policy. Here's how it works.
We accept payment by credit card, online, or over the phone. We use a secured connection, which explains the annoying pop-up window and also why after completing the transaction you have to log out and back in again -- we're being extra careful with your financial information. (We accept checks for annual subscriptions -- see below). Payment is 'up front' for the month (or quarter or year) to come. Unless you call us to specify that you wish to purchase only one month (or year), your subscription will automatically renew. That is, we will bill your credit card again on the same date next month (or year).
The first month is prepaid in full: our products are sophisticated tools, and we insist that you give them time to work by learning how best to use them. (Does this imply that optionMONSTER® is not for everyone? Yes, it does.)
After the initial month, if you wish to discontinue your service for any reason, we'll promptly refund your subscription fee on a prorated basis for the unused portion, no questions asked.
Where can I find a contact number and who can I contact if I have a question?
Mike Bourdos is our head honcho for any question that you might have regarding our services. You can contact him at (312) 253-4207 or mikeb@optionMONSTER.com.
Can I email Jon or Pete with a question or comment?
Of course. Jon is at ask-drj AT optionmonster DOT com. Pete is ask-pete AT optionmonster DOT com. With their busy schedules, we can't guarantee a response, but the "Monsters" do read their email diligently.
If you are a subscriber and have an account question, start with Mike Bourdos.
Can I ask for advice or help?
Why do fat chance and slim chance mean the same thing? We are not an advisory service. Because of regulatory rules, we cannot and will not give specific buy/sell advice, so please don't ask. We promise not to ask you for trade ideas either. This relationship is strictly platonic.