Frequently Asked Questions
- What do you do again?
- What's the difference between the free news material and premium subscriptions?
- How is optionMONSTER different from OptionsHouse?
- Why should I register?
- I'm worried about my privacy and email. What's the deal?
- How does billing work? What is your refund policy?
- Where can I find a contact number and who can I contact if I have a question?
- Can I email you with a trading question or comment?
- Can I ask for advice or help?
What do you do?
optionMONSTER analyzes market activity in real time to help you understand the 'story behind the story.' of the options trades. We pride ourselves on dissecting strategies and implications and provide basic and intermediate options education free of charge, because we believe investing involves many decisions beyond what to buy.
optionMONSTER also has premium subscriptions that give you trade ideas in real time. You can learn more about them here.
What's the difference between the free news material and premium subscriptions?
We sell premium subscriptions like InsideOptions™ and Market Action that are authored by our analysts. The difference between the free news and premium subscriptions is that we would not expect anyone to trade on the free news: it's solely for instructional purposes.
The reason to purchase a paid subscription is to improve your chances of outperforming the broader market using options.
How is optionMONSTER different from OptionsHouse?
We love OptionsHouse just like a sister... wait, they are our sister! OptionsHouse is a web-based stock and options trading platform with proprietary trading tools specifically for options traders. All the quotes, charts, and execution are displayed in real-time. Check them out here.
Why should I register?
Registration provides free and instant access to news, education, and video content. It helps us get to know our audience a little bit better, so we can deliver better services. We don't sell annoying advertising, so we think it's little enough to ask. The request for your soul and first born child will come later...
I'm worried about my privacy and email. What's the deal?
We promise to never sell your email address or personal information, not even for money, (but don't tempt us). Occasionally will we send out our own promos to our users, but again, they will be infrequent and usually worth your time.
How does billing work? What is your refund policy?
We believe that we offer an exceptional service at a fair price, and we back this up with a generous refund policy. Here's how it works.
We accept payment by credit card, online, or over the phone. We use a secured connection, which explains the annoying pop-up window and also why after completing the transaction you have to log out and back in again -- we're being extra careful with your financial information. (We accept checks for annual subscriptions -- see below). Payment is 'up front' for the month (or quarter or year) to come. Unless you call us to specify that you wish to purchase only one month (or year), your subscription will automatically renew. That is, we will bill your credit card again on the same date next month (or year).
The first month is prepaid in full: our products are sophisticated tools, and we insist that you give them time to work by learning how best to use them. (Does this imply that optionMONSTER® is not for everyone? Yes, it does.)
After the initial month, if you wish to discontinue your service for any reason, we'll promptly refund your subscription fee on a prorated basis for the unused portion, no questions asked.
Where can I find a contact number and who can I contact if I have a question?
Mike Bourdos is our head honcho for any question that you might have regarding our services. You can contact him at (312) 253-4207 or [email protected].
Can I email you with a trading question or comment?
Of course. You may contact us via email at your convenience. We will respond as soon as possible.
If you are a subscriber and have an account question, start with Mike Bourdos, our trading support specialist.
Can I ask for advice or help?
Why do fat chance and slim chance mean the same thing? We are not an advisory service. Because of regulatory rules, we cannot and will not give specific buy/sell advice, so please don't ask. We promise not to ask you for trade ideas either. This relationship is strictly platonic.